Welcome to our e-commerce website. Please read these terms and conditions carefully before using this website. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with all of these terms and conditions, please do not use our website.
Acceptance of Terms: By using our website, you agree to be bound by these terms and conditions. These terms and conditions constitute a legal agreement between you and our e-commerce website. If you do not agree to these terms and conditions, you should not use our website.
Products and Services: Our website offers various products and services for sale. We reserve the right to modify or discontinue any product or service at any time without prior notice.
Pricing and Payment: All prices are in the currency specified on the website and are subject to change without notice. Payment must be made at the time of purchase, and we accept various forms of payment including credit cards, PayPal, and other payment methods as may be specified on the website.
Shipping and Delivery: We will use reasonable efforts to ship all products within the estimated delivery timeframes, but we do not guarantee that any delivery will be made on a particular date or within a particular timeframe. We are not responsible for any delays or damages caused by the shipping carrier.
Returns and Refunds: We offer a return and refund policy, subject to certain terms and conditions. Please see our Return Policy for details.
Intellectual Property: All content on our website, including text, graphics, logos, button icons, images, and software, is the property of our e-commerce website or its suppliers and is protected by intellectual property laws. You may not use any content from our website without our express written permission.
Privacy: We respect your privacy and are committed to protecting your personal information. Please see our Privacy Policy for details on how we collect, use, and protect your personal information.
Disclaimer of Warranties: Our website is provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. We do not warrant that our website will be uninterrupted or error-free, that defects will be corrected, or that our website or the server that makes it available are free of viruses or other harmful components.
Limitation of Liability: Under no circumstances shall our e-commerce website be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our website or any content, products, or services made available through our website.
Indemnification: You agree to indemnify, defend, and hold harmless our e-commerce website and its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account.
Governing Law and Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of [Insert Country/State], without giving effect to any principles of conflicts of law. Any dispute arising out of or relating to these terms and conditions or the use of our website shall be resolved exclusively in the courts located in [Insert City/State], and you consent to personal jurisdiction in such courts.
Changes to Terms and Conditions: We reserve the right to modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting on our website. Your continued use of our website after any such changes shall be deemed your acceptance of such changes.
This policy on Grievance Redressal is set out as a mechanism available within the organization to enable the customers & Business Associates of the company to lodge their complaints / grievances to company in relation to their dealings with company, if any, being considered for them and for addressing the same in a time bound manner, by following the provisions as provided herein (the Grievance Redressal Mechanism).
This policy document aims at minimizing instances of customer / Business Associate complaints and grievances through proper service delivery and review mechanism and also to ensure prompt Redressal of complaints and grievances, if there are any.
Customer can lodge his / her grievance through any of the following channels:
Complaint in Person: A customer can lodge a complaint in person during working hours at Customer Service Department (CSD) of company, established in its corporate office, by submitting a written letter and giving full details, to CSD and obtain an acknowledgement for the same.
Complaints through post / email: Customers can also submit their grievances by post at the following address or through email at support@proayuwellness.com by giving full disclosures and details of the complainant and giving specific instances of the cause of complaint.
Grievances lodged through the web site of the company. Company has introduced a web based mechanism, for lodging Complaints / Grievances by customers. This is known as Grievance portal (www.proayuwellness.com ) Customers may make use of the said Portal to communicate their grievances.
Any complaint through e-mail / letters / in - person shall be acknowledged promptly after receipt, at the company corporate office.
The Complaints will be registered in the Customer Grievance Register (CGR) maintained electronically and / or physically, and shall include full details of the complainant (name, address and contact details), date of receipt, fact of the complaint, category of complaint etc.
The Grievance Redressal Committee (GRC) of company will take steps to redress the grievances with care and diligence, normally within the period of 30 working days from the date of receipt of the complaints.
If the complainant is not satisfied with the reply / action / resolution given by Grievance Redressal Committee (GRC), he / she may directly approach the Nodal Officer of the Company for further action on the same.
Email ID: support@proayuwellness.com
